Frequently Asked Questions

Why was I charged by vip.goldcratejewelry.com?

• You were charged $49.99 plus applicable tax because you signed up for our VIP program that provides a wide range of exclusive monthly benefits such as a monthly Gold Crate, store credit, and 40% off storewide.

Can I get a refund?

• Yes! You can get a refund online easily, for eligible purchases from our catalogue. Contact our support team to request a refund on our Contact Us page.

Can I cancel my membership?

• You may cancel your VIP Membership anytime, directly from our Contact Us Page. Just select “I would like to cancel my VIP Membership” for the subject.

What is the VIP Membership?

• It is a flexible monthly membership that brings tons of everyday benefits like 40% OFF of our entire catalogue, every 6th purchase for FREE, exclusive limited edition and early access items, and FREE US shipping and exchanges. Plus, you'll get a Gold Crate each month with over several special tailored items totaling at least $100 from our catalogue. 

Do I have to buy something every month?

• No! There is no obligation to buy and you can skip any month before you’re billed, as many times as you like. If you do not skip the month, you will be charged $49.95 that becomes $49.99 worth of store credits. Store credits are refundable, never expire, and can be used to purchase anything at Gold Crate. Your monthly Gold Crate box is nonrefundable and will be debited from your store credit.

Will I be reminded to skip/cancel?

• Yes! We'll send you email and/or text message (SMS) alerts each month so you never forget!

How can I use my VIP store credit?

1. Check your email for an email titled "$49.99 has been credited to your account"

2. Follow the instructions in that email and activate your account.

3. Login to your account on goldcratejewelry.com by clicking the user icon in the top right corner and clicking sign in

4. Now you can view your available store credit, order history, and other information.

5. To use your store credit, pick out a few items that you would like, and visit the cart page(the cart icon on homepage header). Make sure you visit the cart page at goldcratejewlery.com/cart, and do NOT skip to the checkout step using the left menu. If you skip the cart page, you will NOT be able to apply your store credit to that order.

6. Once on the cart page, look for the selector labelled "select an option to use store credit" and select the amount of credit you would like to apply

How can I manage my account & orders?

1. Check your email for an email titled "$49.99 has been credited to your account"
2. Follow the instructions in that email and activate your account.
3. Login to your account on goldcratejewelry.com by clicking the user icon in the top right corner and clicking sign in